QR678® Payment and Refund Policy

1. Accepted Payment Methods

• Payments must be made only via authorized modes: official bank transfer, demand draft, or other methods communicated in writing by QR678®.
• No cash transactions are permitted.

2. Authorized Sources

• Payments must be made only to the bank accounts and authorized representatives communicated directly by QR678® in writing or via official communication channels.
• If a payment is made to an unauthorized source, third party, or individual not listed as an official representative, QR678® is not liable or accountable for any loss or non-delivery.

3. Advance Payments & Credit Terms

• Orders are processed only upon receipt of advance payment unless otherwise agreed in writing.
• For approved distributors, credit terms (if any) will be defined in a separate distributor agreement.

4. International Shipments

• If products are shipped to another country, all customs duties, taxes, clearance delays, or restrictions are the responsibility of the distributor/customer.
• QR678® is not responsible if shipments are delayed, held, or confiscated by customs authorities. The consignee/distributor must arrange clearance at their own cost and responsibility.

1. Eligibility for Refund

Refunds may be considered in the following circumstances only:

• Excess Payment: Any amount paid in excess of the invoiced value will be refunded or adjusted against future orders.
• Order Cancellation (Pre-Dispatch): If an order is cancelled before dispatch, the refund will be processed after deducting administrative charges (if applicable).
• Short Supply / Non-Supply: If goods paid for are not dispatched due to stock unavailability, refund/credit will be issued.
• Product Recall / Quality Defect: In the rare event of a confirmed quality issue, refund or replacement will be provided after inspection and approval.

2. Non-Refundable Situations

• Payments made to unauthorized persons or accounts.
• Products already shipped and accepted without quality complaints.
• Shipments delayed, confiscated, or rejected by customs or local authorities in the importing country.
• Damage due to improper handling, storage, or distributor negligence.

3. Refund Method & Timelines

• Refunds will be issued either as a credit note (adjustable against future purchases) or as a bank transfer to the original payer's account.
• Processing timeline: 15–30 working days from approval of the refund request.

4. Refund Process

• Distributor/customer must submit a written refund request with invoice, payment proof, and reason for claim.
• The request will be reviewed by QR678® Finance and Quality Assurance teams.
• Approval status will be communicated in writing.